At thehandcraftmall.com your 100% satisfaction is guaranteed; we understand that due to the nature of the handcrafts industry, there are situations in which some products may have to be replaced. The following rules apply:
1. The shipping company we use is UPS (by your special request), because in our experience its the most reliable.
2. You have 7 labor days from the day you receive the product to notify us if you need to return it, indicating the reason(s) why. Contact us at: crm@thehandcraftmall.com
3. If the product is damaged, notify us and we will send you a replacement at no extra charge. It may be necessary to send us a picture of the product or the product itself.
4. For returns, the product must be packed exactly as you received it and must be sent via UPS.
5. If you want to cancel an order, you must do so before the product is shipped to you, otherwise you will be charged.
6. If the return is for reasons not related to non-compliance on our part all costs shall be covered by the client.
7. Please keep in mind there may be some color or model discrepancies due to monitor configuration or other causes.
8.Your product usually ships between 10 and 15 labor days, after that UPS Worldwide expedited services will give your product in no more than 3 labor days.
For any questions or comments about our guarantee and shipping policy, do not hesitate to contact us at: customerservice@thehandcraftmall.com
2. You have 7 labor days from the day you receive the product to notify us if you need to return it, indicating the reason(s) why. Contact us at: crm@thehandcraftmall.com
3. If the product is damaged, notify us and we will send you a replacement at no extra charge. It may be necessary to send us a picture of the product or the product itself.
4. For returns, the product must be packed exactly as you received it and must be sent via UPS.
5. If you want to cancel an order, you must do so before the product is shipped to you, otherwise you will be charged.
6. If the return is for reasons not related to non-compliance on our part all costs shall be covered by the client.
7. Please keep in mind there may be some color or model discrepancies due to monitor configuration or other causes.
8.Your product usually ships between 10 and 15 labor days, after that UPS Worldwide expedited services will give your product in no more than 3 labor days.
For any questions or comments about our guarantee and shipping policy, do not hesitate to contact us at: customerservice@thehandcraftmall.com
